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FREQUENTLY ASKED QUESTIONS

Everything You Need to Know About
Chargeback Prevention

Get answers to the most common questions about our chargeback prevention and recovery services.

Prevention

How our prevention system works

Pricing

Billing and payment questions

Support

Getting help and assistance

General Questions

What is QuantChargeback?

QuantChargeback is an automated chargeback prevention and recovery platform that helps merchants reduce disputes by up to 95%. We monitor transactions in real-time and prevent chargebacks before they happen through automated alerts and responses.

How does chargeback prevention work?

Our system monitors transactions in real-time and identifies potential disputes before they become chargebacks. When a dispute is detected, we automatically send personalized outreach to the customer and can issue refunds to prevent the chargeback from occurring.

What is your success rate?

We prevent up to 95% of chargebacks and have an 87% win rate for chargeback recovery. Our automated system responds in 0 minutes, ensuring maximum protection for your merchant account.

Pricing & Billing

How much does QuantChargeback cost?

We offer three pricing tiers: Chargeback Alerts at $32.25 per alert, Chargeback Recovery at 25% of recovered amount, and custom pricing for our Full Platform. There are no monthly fees or contracts - you only pay when we save you from a chargeback.

Are there any setup fees or monthly charges?

No, there are no setup fees, monthly charges, or long-term contracts. You only pay when we successfully prevent a chargeback or recover funds from a dispute. This performance-based pricing ensures you only pay for results.

What payment methods do you accept?

We accept all major credit cards, ACH transfers, and wire transfers. Billing is automated and charges are processed only when we successfully prevent chargebacks or recover disputed funds.

Technical & Integration

How long does setup take?

Setup typically takes 24-48 hours. Our team will integrate with your payment processor and configure the system to monitor your transactions. Once live, protection begins immediately with 24/7 automated monitoring.

Which payment processors do you support?

We integrate with all major payment processors including Stripe, PayPal, Square, Shopify Payments, and many others. Our system works with over 500+ banks and financial institutions worldwide.

Do I need to install any software?

No software installation is required. QuantChargeback is a cloud-based service that integrates directly with your payment processor. You can monitor everything through our web dashboard and mobile app.

Support & Service

What kind of support do you provide?

We provide 24/7 customer support via email, chat, and phone. Our Full Platform customers receive dedicated account management and priority support. All customers have access to our comprehensive knowledge base and video tutorials.

Can I cancel anytime?

Yes, you can cancel your service at any time with no penalties or fees. Since we don't have long-term contracts, you're free to discontinue the service whenever you choose. Any pending alerts will be completed before cancellation.

Do you offer a money-back guarantee?

Yes, we offer a 30-day money-back guarantee. If you're not satisfied with our service within the first 30 days, we'll refund any charges. Our performance-based pricing means you only pay for successful results.

Still Have Questions?

Our team is here to help. Get in touch and we'll answer any questions about chargeback prevention.